This Knysna hotel is situated between the city itself and the Heads which constitute the boundary between the Knysna Lagoon and the Indian Ocean. This facility is proximate to many diversions including the commercial attractions at the center of the city and the golf courses that abound in this area. The nearest international airport to the Pumula Lodge is located 250 miles away in Cape Town. The town of George has transport links to Knysna which include roadways and rail links. The railway has been closed intermittently in the past due to environmental factors. The hotel can also be reached via charter flights from Cape Town.

Accommodations at the Pumula Lodge are provided with private balconies. There is a private entrance attached to each unit.

The amenities at the Pumula Lodge include an infinity edge swimming pool where guests can relax. The restaurant serves a breakfast every morning, described as the “treetop” breakfast. The hotel is surrounded by park-like gardens.